FAQ

If you don’t find the answers you’re looking for here, pop us a message and we’ll get back to you as soon as we can!

WHAT IF I WANT SOMETHING THAT ISN’T SHOWN ON YOUR SITE?

If you can’t see what you’re looking for, get in touch with one of the team; we’re always open to expanding our range and if we can print it for you, we will. 

If we can’t right now, we’re constantly adding to our R&D list to bring our clients what they want so any suggestions are welcome!

WHICH PAYMENT METHODS DO YOU ACCEPT?

Our main method of payment is via paypal, this also enables you to pay via credit/debit card if you wish. If you’d prefer to pay via bank transfer please e-mail us (hello@irisprintingcompany.co.uk) and we’ll arrange that also.

HOW MUCH IS SHIPPING AND WHICH METHOD IS USED?

Our shipping is set at a standard £3.99 for each order. Smaller weighted orders will be shipped via Royal Mail 2nd Class, any order unable to be dispatched this way will be sent with a Courier (usually DPD) and we will provide full tracking information for courier deliveries via e-mail when booked.

WHAT’S YOUR RETURNS POLICY?

If an item(s) reaches you and it is faulty/damaged, please let us know as soon as possible (with images where applicable) and we will do our best to find a solution as quickly as possible.

If a mistake has been made that is not on our part, or if your mind is changed on an order, once printed and/or dispatched we’re unable to issue a refund unfortunately. The artwork printed is individual to each client and can not be reused by us in the future. 

IS THERE A MINIMUM ORDER REQUIREMENT?

Not at all! You can order 1 item or 100 (or more!). We’re happy to fulfil either! 

We do offer discounts for larger orders though (30 units +); just let us know if you’re after a quote or still have some queries.

WHERE DO YOU SHIP TO?

We currently deliver to the UK and Ireland, however if you are further afield please contact us at hello@irisprintingcompany.co.uk and if we’re able to help we will!

GET IN TOUCH!

We’d love to hear from you: 

Questions, comments, requests?

Let us know!

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